All Limited Prints Ship Free within the Continental USA!

FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 5-10 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on the type, quantity and size of the products you are ordering.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please Contact Us with the details of what will be in the order and the address it will be shipped to.

LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on the size, type  and quantity ordered.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Each order is a custom work of art printed just for you. As such, we DO NOT accept returns or exchanges. However we stand behind our craftsmanship, and are committed to making sure you are completely satisfied with your purchase.

We take pride in the work we produce. If you are not satisfied with your order, please contact us with your order number and as much information about how we can improve your product and we will work towards a resolution.

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. If your items arrived damaged, please keep all packaging and contents and contact us with your order number for further instructions. If possible, please include a photo showing the problem on the product as well as the shipping packaging. We will do whatever we can to get a replacement out the door as soon as possible.

CAN I CANCEL MY ORDER?  

If your order is currently in production and has not yet been shipped, we are sometimes able to make changes. 

WHO TO CONTACT?  

You can reach out at any time by email at racheldittrich@sbcglobal.net

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! I  Newsletter  You can also follow us on our social media pages as we are constantly posting about new work! 

 www.instagram.com/racheld91/

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